Terms And Conditions

Last Updated: January 23, 2026

Welcome to 54five, the global multi-vendor ecommerce platform. These Terms and Conditions ("Terms") govern your access to and use of our website (54five.com), mobile app, and services (collectively, the "Platform"). By creating an account, browsing, or placing an order, you agree to these Terms. If you don't agree, please do not use the Platform.

54five operates as a marketplace connecting buyers and independent third-party vendors worldwide. We are not a retailer; vendors are responsible for their products, listings, and fulfillment.

1. Eligibility and Accounts

You must be at least 18 years old or the age of majority in your jurisdiction to use the Platform.

Provide accurate information during registration. You're responsible for maintaining account security and all activity under your account.

We may suspend or terminate accounts for violations, fraud, or at our discretion.

2. Orders and Purchases

Product Listings: All products (e.g., digital products, phones & gadgets, women's fashion) are offered by independent vendors. Prices, availability, and descriptions are vendor-managed and may change.

Order Confirmation: Placing an order is an offer to buy. Confirmation creates a binding contract with the vendor, not 54five.

Pricing and Taxes: Prices exclude taxes, duties, or shipping unless stated. You're responsible for all applicable fees.

Cancellations: Vendors handle cancellations per their policies. Contact [email protected] for assistance.

Digital Products: Non-refundable once downloaded or accessed.

3. Payments and Refunds

We use secure processors like PayPal, credit cards, and local gateways. You're protected by their policies.

Refunds are managed by vendors; 54five facilitates disputes via our resolution center.

No refunds for buyer's remorse on custom or personalized items (e.g., gifts & crafts).

4. Shipping and Delivery

Vendors handle shipping worldwide. Delivery times vary by location, product (e.g., travel & luggage vs. groceries & dailies), and carrier.

Track orders via vendor-provided links. We don't guarantee delivery times.

International orders may incur customs fees—you're responsible.

5. Returns, Refunds, and Warranties

Follow vendor-specific return policies listed on product pages.

54five offers a Buyer Protection Program for eligible issues (e.g., non-delivery, defective electronics & gadgets). File claims within 30 days.

Products carry vendor warranties; we provide no additional guarantees.

6. User Content and Reviews

You grant 54five a worldwide, royalty-free license to use your reviews, photos, and feedback.

Reviews must be honest and non-abusive. We may remove violations.

Prohibited: Fake reviews, spam, or infringing content.

7. Vendor Responsibilities

Vendors must comply with all laws, provide accurate listings, and fulfill orders promptly.

54five may remove vendors for poor performance or violations.

8. Intellectual Property

Platform content is owned by 54five or licensors. No unauthorized use.

Respect vendor trademarks and copyrights on books & stationery or musical instruments.

9. Prohibited Conduct

Do not:

Use the Platform for illegal activities.

Post harmful content, harass users, or engage in fraud.

Reverse-engineer, scrape, or overload our systems.

10. Disclaimers and Limitations of Liability

AS IS BASIS: The Platform is provided "as is." We disclaim all warranties.

No Liability: To the fullest extent permitted by law, 54five, its affiliates, and vendors are not liable for indirect, incidental, or consequential damages (e.g., lost profits).

Liability cap: Amount paid by you in the last 12 months.

Products may not match images exactly (e.g., home & kitchen variations).

11. Force Majeure

We aren't liable for delays due to events beyond control (e.g., pandemics, strikes, natural disasters).

12. Governing Law and Disputes

These Terms are governed by the laws of Delaware, USA], without regard to conflict laws.

Disputes resolved via binding arbitration in USA, or small claims court.

For EU users: Additional rights under applicable consumer laws.

13. Changes to Terms

We may update these Terms. Continued use constitutes acceptance. Check this page regularly.

14. Contact Us

Questions? Email [email protected] or use our help center.

By using 54five, you acknowledge reading and agreeing to these Terms. Happy shopping across our global categories—from sports & outdoor to pet supplies!