Return Policy

Effective Date: 16/05/25Welcome to 54five.com! As a multi-vendor online marketplace, we connect you with a variety of independent sellers. Each vendor manages their own return policies, but we’ve created this Return Policy to guide you through the general process and ensure a smooth experience.1. Return EligibilityReturns must be initiated within 14 days of receiving your order.Products should be returned in their original condition, unused, and with all original packaging, tags, and accessories.Some products may have specific return conditions or may be non-returnable. Please check the product description or vendor’s return policy before purchasing.2. How to Initiate a ReturnContact the Vendor First:Reach out to the vendor directly to request a return. Vendor contact details are included in your order confirmation email or on the product page.Follow Vendor Instructions:Vendors may provide specific instructions for returns, including return shipping addresses and authorization numbers. Please follow these carefully.Contact 54five Support if Needed:If you cannot reach the vendor or if you face any issues during the return process, contact us at [email protected] for assistance.3. Return ShippingUnless the return is due to a defective or incorrect item, buyers are generally responsible for return shipping costs.We recommend using a trackable shipping service for returns to ensure your package arrives safely.4. Non-Returnable ItemsCustomized or personalized products (unless defective or damaged)Perishable goods such as food, flowers, or other consumablesDigital downloads or softwareItems marked as “Final Sale” or “Non-Returnable” on the product page5. Damaged or Incorrect ItemsIf you receive a damaged or incorrect item:Contact the vendor immediately with photos and details.If the vendor does not respond within 3 business days, contact 54five support at [email protected] will assist in resolving the issue, which may include replacement, repair, or return authorization.6. Refunds After ReturnOnce the vendor receives and inspects the returned item, they will process your refund according to their policy.Refunds will be issued using the original payment method.Please allow 5-10 business days for the refund to appear in your account after approval.7. ExchangesExchanges are handled directly by the vendor. Please contact the vendor if you wish to exchange an item.Contact UsIf you have any questions or need help with a return, please contact our support team:Email: [email protected]