Return Policy

Last Updated: January 23, 2026

We want you thrilled with every purchase on 54five, our global multi-vendor ecommerce marketplace. This Returns Policy details how to return eligible items from categories like digital products, electronics & gadgets, sports & outdoor, and more. Vendors handle returns; 54five provides platform support and Buyer Protection.

Note: Review vendor-specific policies on product pages. Digital/perishable items often ineligible.

1. Return Eligibility

Returns accepted within 30 days of delivery for:

Damaged/defective products (e.g., broken musical instruments).

Wrong item/size/color (e.g., men's fashion not matching description).

Unwanted (if vendor allows; not all do).

Not Eligible:

Digital Products (post-download).

Used/opened hygiene (health & beauty).

Perishables (groceries & dailies).

Custom/personalized (gifts & crafts).

Final sale items (marked).

2. How to Start a Return

Easy 5-step process:

Login: Visit My Orders.

Choose Item: Select from baby & toddler, pet supplies, etc.

Request Return: Upload photos, select reason (e.g., "defective phones & gadgets").

Get Label: Vendor approves (48 hours) and sends prepaid label.

Ship Back: Pack securely, drop off at carrier (DHL/UPS).

Track via Returns Portal.

3. Return Shipping

Prepaid Labels: For eligible returns (our/vendor error).

Buyer Pays: Change of mind (reimbursable if approved).

International: Duties/taxes non-refundable.

4. Inspection and Processing

Vendor inspects within 5 business days.

Approved: Refund/exchange issued (see Refund Policy).

Denied: Item returned to you (shipping charged).

5. Exchanges and Replacements

Preferred option: Swap for correct size/color (kid's fashion).

Free for defects; buyer pays shipping otherwise.

6. Special Category Guidelines

Category Return Window Condition Required

Electronics & Gadgets 30 days Original packaging, minimal use.

Fashion (All) 30 days Unworn, tags on.

Home & Kitchen 30 days Unused, clean.

Sports & Outdoor 30 days Unused (hygiene items opened = no).

Books & Stationery 30 days No marks/damage.

Travel & Luggage 30 days Untagged, no travel wear.

Automotive 30 days Uninstalled/unopened.

7. Buyer Protection for Returns

Disputes? Use our Dispute Center. We mediate for travel & luggage, books & stationery, etc.

8. Prohibited Returns

Intentionally damaged items.

Missing parts/accessories.

Returns without label/tracking.

9. Contact Support

Email: [email protected]

FAQs: Returns Help

Chat: 24/7 on site

Return hassle-free at 54five—start shopping your favorites like pet supplies or health & beauty today!