Vendor Commission Policy

Effective Date: 16/05/25Welcome to 54five.com, a thriving multi-vendor online marketplace. Our goal is to support vendors in growing their business while providing a seamless shopping experience for customers. This Vendor Commission Policy outlines the terms regarding commissions and payouts for all sellers on our platform.1. Commission Rate 54five.com charges a 10% commission fee on the sale price of every item sold through our marketplace. This commission is deducted from the total transaction amount before the payout is processed.Example: If an item sells for $100, 54five.com will retain $10 as commission, and the vendor will receive $90.2. Commission CalculationThe 10% commission applies to the product price only and does not include shipping fees or taxes.Commission fees are automatically calculated and deducted from each completed sale.3. Vendor PayoutsVendor payouts are processed as soon as the customer confirms receipt and satisfaction of their order.Confirmation may be through explicit customer feedback or after a reasonable delivery confirmation period, as defined by 54five.com.This process ensures that vendors are paid only after successful delivery and customer satisfaction, minimizing disputes and returns.4. Payment ScheduleOnce the order is confirmed delivered and accepted by the customer, the payout to the vendor will be initiated promptly.Vendors can expect to receive their payout within [specify timeframe, e.g., 3-5 business days] after confirmation.Payments are made via the vendor’s chosen payment method registered in their vendor account.5. Disputes and RefundsIn cases where a customer requests a refund or reports an issue, payouts may be delayed until the matter is resolved.Vendors are encouraged to maintain clear communication with customers to ensure satisfaction and minimize disputes.6. Policy Updates54five.com reserves the right to update this Vendor Commission Policy at any time. Vendors will be notified of any changes via email or through their vendor dashboard.Contact UsFor any questions or support regarding commissions or payouts, please contact our vendor support team:Email: [email protected]