Shipping Policy

Last Updated: January 23, 2026

Fast, reliable shipping powers your 54five experience. As a global multi-vendor marketplace, vendors handle fulfillment for products like digital products, electronics & gadgets, women's fashion, and more. We ensure transparency with tracking and support.

Note: Policies vary by vendor/location. Check product pages at checkout.

1. Shipping Methods and Carriers

Vendors use trusted partners:

Standard: Local post (e.g., USPS, Royal Mail).

Express: DHL, FedEx, UPS (2-5 days).

Digital: Instant download/link.

2. Delivery Times

Estimates from shipment (not order date):

Destination Standard Express

Domestic 3-7 days 1-3 days

International 7-21 days 3-7 days

Digital Instant N/A

Groceries 1-3 days (local) N/A

Delays possible (customs, weather). Track real-time.

3. Shipping Rates

Calculated at checkout. Examples:

Free Shipping: Orders over $50 (domestic), select items (books & stationery).

Flat Rates: $5-15 domestic; $20-50 international (travel & luggage).

Heavy/Bulky: Extra for sports & outdoor, automotive (quoted).

Express Upgrade: +$10-30.

Vendors set rates; we display transparently.

4. Order Processing Time

Standard: 1-3 business days.

Rush: Same-day for eligible (digital products immediate).

Holidays/weekends excluded.

5. Tracking and Updates

Email/SMS with tracking link post-shipment.

Track Orders.

Non-trackable: Local vendors (groceries & dailies).

6. International Shipping

We ship worldwide:

Duties/Taxes: Buyer pays (estimated at checkout).

Prohibited Items: Check Restricted List.

Remote Areas: Surcharges apply.

7. Special Category Shipping

Category Notes

Digital Products Email/link instant.

Electronics Fragile packaging, signature required.

Fashion Folded, tracked.

Perishables (Groceries) Cold chain, local only.

Oversized (Home & Kitchen) Freight, palletized.

8. Failed Delivery

Unclaimed: Returned to vendor; restock fee.

Wrong Address: Buyer pays reship.

Refused: Treated as return.

9. Sustainability

Eco-friendly options: Carbon-neutral shipping, recyclable packaging.

10. Issues and Support

Lost/Damaged: File claim via Dispute Center.

Delays: Vendor extensions available.

Contact: [email protected] | Shipping FAQs | 24/7 Chat

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