Shipping Policy

1. Order Processing Time

At 54five.com, we aim to process and prepare your order for shipment within 1-3 business days after the order is placed (excluding weekends and holidays). During peak periods such as holidays or sales events, processing times may be extended.

Please note that processing time is the time taken to prepare your order before it is handed over to the carrier and is separate from the shipping time.

2. Shipping Methods and Delivery Times

We offer various shipping options depending on the seller and your location. Typical shipping methods include:

1. Standard Shipping: Usually delivered within 5-7 business days.
2. Expedited Shipping: Faster delivery, typically within 2-3 business days.
3. Overnight or Express Shipping: Available through select sellers, delivery within 1 business day.

Delivery times may vary based on the seller's location, your shipping address, weather conditions, and other factors beyond our control. Estimated delivery dates will be provided during checkout when available.

3. Shipping Costs

Shipping costs vary depending on the seller, shipping method, package size, and destination. Shipping fees will be accurately calculated and displayed at checkout before you complete your purchase.

We may offer free shipping promotions on selected items or orders above a minimum purchase amount. Any applicable promotions will be clearly indicated on the product page or at checkout.

4. Shipping Destinations

We ship to most locations nationwide. International shipping may be available from select sellers but is subject to additional customs duties, taxes, and import fees, which are the responsibility of the customer.

For orders shipped internationally, please be aware that customs processes may delay delivery, and we are not responsible for delays caused by customs clearance.

5. Order Tracking

Once your order has been shipped, you will receive an email confirmation containing a tracking number and a link to the carrier’s website. You can use this information to monitor your shipment's progress until delivery.

6. Failed Delivery and Address Accuracy

Please ensure your shipping address and contact information are complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or undeliverable addresses.

If a package is returned to the seller due to failed delivery attempts, you will be contacted to arrange a re-delivery or other resolution. Additional shipping charges may apply for reshipment.

7. Damaged or Lost Shipments

If your order arrives damaged or goes missing during transit, please contact us at [email protected] immediately. Provide your order details and photographs if applicable. We will work with the seller and shipping carrier to resolve the issue promptly.

8. Additional Information

1. Some items, due to size, weight, or nature, may require special shipping arrangements which could affect delivery times and costs.
2. Shipping policies may vary slightly between different sellers on our platform. Please review the seller-specific shipping information if provided on the product page.

9. Contact Us

If you have any questions or need assistance regarding your shipment, please contact our support team:

Email: [email protected]