Refund Policy

Effective Date: 16/05/25At 54five.com, we strive to ensure your complete satisfaction with every purchase. As a multi-vendor online marketplace, we facilitate transactions between buyers and independent sellers. This Refund Policy outlines the process and conditions for requesting refunds on products purchased through 54five.com.1. General Refund GuidelinesRefund requests must be submitted within 14 days of receiving the product.Refund eligibility depends on the vendor’s individual return and refund policies.Products must be returned in their original condition, unused, and with all original packaging and tags intact unless otherwise specified.Shipping costs are generally non-refundable unless the return is due to a vendor error or defective product.2. How to Request a RefundContact the Vendor:Please reach out directly to the vendor from whom you purchased the item. Vendor contact details are available on your order confirmation or product page.Contact 54five Support:If you experience difficulty contacting the vendor or if the vendor does not resolve your issue, please email our support team at [email protected] with your order details and issue description.Return Authorization:Some vendors may require a return authorization before accepting a return. Follow the vendor’s instructions carefully.3. Non-Refundable ItemsCustomized or personalized products (unless defective or damaged)Perishable goods such as food or flowersDigital products or downloadable contentItems marked as “Final Sale” or “Non-Returnable” on the product page4. Damaged or Defective ProductsIf your product arrives damaged or defective:Contact the vendor immediately with photos and a description of the issue.If the vendor does not respond within 3 business days, contact 54five support at [email protected] will work with the vendor to resolve the issue promptly, which may include a replacement, repair, or refund.5. Refund ProcessingOnce a refund is approved, it will be processed using the original payment method.Refunds typically take 5-10 business days to appear on your account, depending on your bank or payment provider.Shipping fees are refunded only if the return is due to our or the vendor’s error.6. Cancellation PolicyOrders can be canceled before they are shipped. Please contact the vendor or 54five support immediately if you wish to cancel.Once an order has been shipped, it cannot be canceled, and you must follow the return process.7. Our Commitment54five.com is committed to ensuring a fair and transparent shopping experience. While vendors manage their own inventory and policies, we are here to support you in resolving any issues promptly and fairly.Contact UsFor any questions or assistance regarding refunds, please contact us:Email: [email protected]