Refund Policy

Last Updated: January 23, 2026

At 54five, we strive for 100% satisfaction on your purchases from our global multi-vendor marketplace. This Refund Policy outlines how refunds, returns, and exchanges work for products like digital products, electronics & gadgets, women's fashion, and more. As a platform connecting buyers with independent vendors, refunds are primarily handled by vendors, with 54five support via our Buyer Protection Program.

Key Principle: Eligibility depends on vendor policies (displayed on product pages) and this policy. Always check before ordering.

1. Eligibility for Refunds

Full Refunds: Within 30 days for:

Defective/damaged items (e.g., faulty phones & gadgets).

Wrong item received (not as described).

Non-delivery (after tracking confirms).

Partial Refunds: For minor issues or partial fulfillment.

Exclusions:

Buyer's remorse (unless vendor allows).

Digital Products: No refunds post-download/access (e.g., e-books, software).

Personalized/custom items (gifts & crafts).

Perishable goods (groceries & dailies).

Opened hygiene products (health & beauty).

2. How to Request a Refund

Follow these steps for fast resolution:

Log In: Go to My Orders.

Select Order: Find the item (e.g., home & kitchen appliance).

Initiate Return: Upload photos, explain issue, and submit.

Vendor Response: Within 48 hours; approve/deny with reason.

Return Shipping: Vendor provides label (prepaid for eligible cases).

Processing: Refund issued 5-10 business days post-inspection.

Contact [email protected] if no response.

3. Refund Methods

Original payment method (e.g., card, PayPal).

Processing time: 3-10 days (bank-dependent).

Currency: As charged; exchange rates apply for international orders (travel & luggage).

4. Buyer Protection Program

54five steps in for unresolved disputes:

Covers up to order value for verified claims.

Arbitration if needed (fees covered).

Applies to sports & outdoor gear, pet supplies, baby & toddler items, etc.

File via Dispute Center.

5. Vendor Refunds

Vendors must honor this policy. Non-compliant listings may be removed.

6. International Orders

Customs/duties non-refundable.

Shipping costs deducted unless our error.

Global carriers (DHL, FedEx) for musical instruments, automotive parts.

7. Exchanges and Store Credit

Preferred by vendors; faster than cash refunds.

Applies to size/color issues (kid's fashion, men's fashion).

8. Special Categories

Category Refund Window Notes

Digital Products None Instant access = final sale.

Electronics & Gadgets 30 days Must be unopened/testing minimal.

Fashion (Women/Men/Kids) 30 days Tags attached, unworn.

Groceries & Dailies 7 days Unopened perishables only.

Books & Stationery 30 days No writing/damage.

9. Prohibited Returns

Used items with odors (e.g., health & beauty).

Intentionally damaged for refund.

10. Contact Us

Email: [email protected]

Help Center: Refund FAQs

Live Chat: 24/7

We're here to make it right. Shop confidently at 54five—your next favorite books & stationery or sports & outdoor item awaits!