Cancellation Policy

Effective Date: 16/05/25At 54five.com, we aim to provide a seamless shopping experience. As a multi-vendor online marketplace, orders are fulfilled by independent sellers, and cancellation policies may vary by vendor. This Cancellation Policy outlines the general guidelines for canceling orders placed on 54five.com.1. Order Cancellation EligibilityOrders can be canceled only before the item has been shipped by the vendor.Once an order is marked as “Shipped,” cancellation is no longer possible, and you must follow the return process if you wish to return the item.2. How to Cancel an OrderContact the Vendor Immediately:Reach out to the vendor directly as soon as possible to request cancellation. Vendor contact information can be found in your order confirmation email or on the product page.Contact 54five Support for Assistance:If you are unable to reach the vendor or need additional help, please email us at [email protected]. We will do our best to assist, but cancellations are subject to vendor approval.3. Cancellation ConfirmationYou will receive a confirmation once your cancellation request is approved.If the order has already been shipped, cancellation will not be possible, and you will need to initiate a return once you receive the item.4. Refunds for Canceled OrdersRefunds for canceled orders will be processed using the original payment method.Please allow 5-10 business days for the refund to appear in your account after cancellation approval.5. Special CircumstancesSome vendors may have specific cancellation policies or timeframes. Please review the vendor’s policy on the product page or contact the vendor directly.Cancellation requests made after the allowed timeframe or after shipment may not be honored.Contact UsIf you have any questions or require assistance with canceling an order, please contact our support team:Email: [email protected]